At WE ARE KNITTERS, our first priority is customer satisfaction and we want to achieve it through excellent service. Therefore, we ensure that the quality of our products and delivery terms are the same as the terms stated below. The weight and size of our products are specified on the website.
If you need help with your online purchase or with anything product-related, we will be happy to help you. Just send write us through our Help Center.
All information provided by customers of We Are Knitters will be treated with extreme privacy and will not be provided to third parties except when necessary to deliver your order (for example, to our transport companies for the delivery).
Pay Pal directly treats bank data. We have chosen this provider as our electronic payment service because it is the fastest and most secure way to pay online. Therefore, WE ARE KNITTERS will never see the information on the customers’ credit card and will only receive the payment and order details through Pay Pal. For more information visit www.paypal.com or https://www.adyen.com/, or contact us through the contact form.
Price of the products will be as stated on our web site at any time unless something goes wrong.
All prices include current VAT but exclude shipping costs which vary depending on the number of products purchased and the country of the delivery.
The prices shown in our products do not include VAT
The 10€ code for your newsletter subscription is valid only for a purchase over $55
Coupon codes cannot be combined with additional coupons and are not applicable during sitewide promotions. In the case of sitewide discounts or sales, coupons are not valid and the existing promotion will be applied to your order.
We don't offer price adjustments for orders made prior to or following a sale.
Once the customer has paid for the order, he will receive an email confirmation.
Payments for orders can be made with credit or debit card, through an online bank like Sofort or through a Pay Pal account.
Whatever method you choose, the payment will be made through PayPal, a global leader in online payment service, as it is the quickest and most reliable way to make online payments. Thus, once the customer has chosen each of the products that he wants to include in the order and completes check-out, he will automatically be forwarded to the PayPal page.
IMPORTANT: THERE IS NO NEED TO HAVE A PAY PAL ACCOUNT, THE CUSTOMER MAY PAY WITH CREDIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS or AURORA).
Privacy and Security
PayPal and Servired are the most reliable and secure companies for making quick online payments. WE ARE KNITTERS will never actually see the information on the customers´ credit card and will simply receive the payment and order details through PayPal. For more information, visit www.paypal.com or https://www.adyen.com/, or contact us through the contact form.
Furthermore, we have hired the SSL certificates from Verisign which protects the online customer in his orders.
4. COLORS OF THE YARNS
Due to the treatment of the pictures and the different resolutions of computer monitors, the real color of the yarn may differ from the one seen in the website.
For any question, suggestion or complaint, the client can contact us by the Help Center.
Do you need to let us now about an error or something we are not doing well? Write to us at ombudsman [at] weareknitters.com and we will treat it with maximum confidentiality and priority.
WE ARE KNITTERS S.L
C/ Serrano 110, 5º